WCAG & ADA Accessibility Audits for Healthcare
Section 504 and, for many providers, Section 1557 of the ACA both require accessible patient-facing technology — and a patient who can't book an appointment or read a bill isn't a hypothetical, it's a daily occurrence at an inaccessible healthcare site.
Where the risk actually sits
Overview
Healthcare accessibility carries a compliance layer most industries don't have: beyond the general ADA Title III exposure every commercial site carries, providers receiving federal financial assistance are separately bound by Section 504 of the Rehabilitation Act, and Section 1557 of the Affordable Care Act extends similar requirements to a wide range of health programs. On top of the legal exposure, the practical stakes are higher — a patient who can't complete an intake form, book an appointment, or read a billing statement is being denied access to care, not just to a website.
Source-level fixes, not a workaround.
We audit the patient-facing journey — marketing site, portal login and forms, and scheduling — against WCAG 2.1/2.2 AA and the practical requirements behind Section 504/1557, remediate intake and billing PDFs into properly tagged documents, and fix scheduling-widget keyboard access at the code or configuration level. Where the portal itself is a licensed EHR vendor product, we document exactly which gaps sit in your customizations versus the vendor platform, so the right team fixes the right layer.
See the full industry playbook